Refund policy

Return & Exchange Policy

Last Updated: September 23, 2026

At Cabpyn, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience.

1. 14-Day Exchange Policy

Customers may request an exchange within 14 days of receiving their order, provided the product meets our exchange requirements.

To qualify for an exchange:

- The product must be unused and in its original condition.

- Original packaging, accessories, and tags (if applicable) must be included.

- Proof of purchase or order number must be provided.

2. Eligible Exchange Reasons

An exchange may be requested if:

- You received a damaged or defective product.

- You received an incorrect item.

- The product is significantly different from its description on our website.

Please contact our customer support team within 14 days of delivery with your order number and clear photos or videos of the issue.

3. No Refund Policy

Cabpyn does not offer refunds on purchases. All sales are final.

Once an order has been delivered, payments are non-refundable. We do not provide cash refunds, payment reversals, or monetary reimbursements for returned products.

If a product is eligible under our exchange policy, we may offer a replacement instead of a refund.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

4. Exchange Shipping Charges

If an exchange is approved due to a damaged, defective, or incorrect item, Cabpyn will cover the reasonable shipping costs associated with the exchange.

For other approved exchanges, shipping charges may apply.

5. Order Cancellation

Order cancellation requests may be accepted before dispatch. Once an order has been dispatched, cancellation may not be possible.

Please contact our support team as soon as possible if you wish to cancel your order.

6. How to Request an Exchange

To request an exchange:

1. Contact our customer support team within 14 days of delivery.

2. Provide your order number and reason for the exchange.

3. Share photos or videos if the product is damaged, defective, or incorrect.

4. Wait for our team to review your request and provide further instructions.

Please do not return any product without prior approval from our team.

7. Contact Us